Tim Dannelly 

Customer Service Seminars

 

 "What Your Customer Really Wants"   (Sales, Retail, Service, Hospitality)

            Providing Outstanding Customer Service includes:

·    How to Put your best foot forward

·    Helping customers enjoy the Buying process

·    Building Return Business and making more money

 

  "People Skills for Professionals" (Management, Leadership, Service, Public contact) 

          Enhancing professionalism in the workplace while meeting the public includes:

·    Image in the office - What, How and Why

·    Recommended styles of successfully serving difficult people

·    How to enjoy every workday 

 

   “Make Your Business Phone A SELL Phone” (Sales, Retail, Customer Service)

         Business Telephone Techniques includes:

·    Telephone Etiquette for the business place

·    What Can and what Cannot be handled on the phone

·    Telephone Techniques for increased sales

·    Tomorrow's business telephone

 

  "The Student Customer"  (Professional Educators, Educational Support Staff)

            Providing Outstanding Service to Students includes:

·        How to Put the Institution's best foot forward

·        Handling Student Concerns professionally

·      Building Team Spirit among the Staff

 

Other Seminars