Length – 2 hours to 3 hours 

Focus – Management / Leadership / public contact positions

Service organizations provide valuable commodities to those who frequent them.  Often though, the client of a service organization becomes preoccupied with his or her level of service.  Certain clients even become demanding and unreasonable.  This Seminar is designed to enable those who serve the public to provide a level of service that will delight the client.  Further, it is designed to aid the service organization employee in methods of successfully serving the unreasonable person.  

When employees are demanding, probation and even dismissal is thought to be the answer.   Some companies simply walk around the difficult person on egg shells.  This Seminar is designed to help leadership save the company money by retaining and properly utilizing valuable employees.

People treat you as you appear to deserve.  We all treat the CEO of a financial institution differently than we treat the janitor of that organization.  The overpowering presence of the powerful CEO says, "Notice me.  Attend my needs.  Or else!"  Who among us hasn't encountered a sales person wearing too much cologne.  We can't think of anything except the cologne!  Tim explores proven ways to put your best foot forward in the workplace.  Those attending learn the value of a professional demeanor.  

It's hard to be mean to a nice person.  Countless hours are lost each day when unprofessional people must reestablish themselves with someone they have done a poor job of trying to serve.  Yet many incompetent people succeed in the workplace day after day because they practice certain social skills.  Tim gives examples of several styles of successfully serving clientele.

Some people are just naturally difficult.  No matter how professionally you are dressed or how perfectly you carry out your assigned tasks, some client is going to be overbearing.  In addition to reminding you this person's bad attitude isn't your fault,  Tim explains several styles of successfully dealing with difficult people.

Employees benefit from a greater level of self confidence in the workplace.  Customers focus on the business at hand rather than becoming sidetracked due to poor levels of service.  Managers spend less time on personnel problems and customer complaints.  Organizations benefit with higher production and by saving thousands of recruiting and training dollars.