Does your business have slow days and good days?

  Are your customers becoming more demanding and less loyal?  

Do you notice a high volume of sales phone calls but a low number of actual phone conversations?

In the process of selecting your store from all the others, visiting your store and deciding to purchase, the quality of service and atmosphere influence your customer’s decision.  Your customer wants the best deal and the highest degree of personal service.  Is your store known for these traits?  

Tim will show secrets of providing Outstanding Customer Service!  Learn how to put your best foot forward and turn demanding shoppers into happy buyers!   Brush up on professionalism on the telephone and how to make voice mail more useful.  Explore positive ways to handle irate customers.   Learn how to encourage return business, have more fun at work and even make MORE MONEY!  

 

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